Most Valuable Player of the Month for July 2017 – Casandra Santos


Casandra, pictured with Honey



Casandra Santos was awarded Family Pet Animal Hospital’s Most Valuable Player (MVP) of the month for July of 2017 by last month’s winner, Michelle Fernandez.  Casandra joined the Family Pet team as a Client Care Coordinator in 2014. She’s been a critical part of piloting and developing the Doctor’s Assistant (D.A.) position over the last few years.  This past spring, she was promoted to Supervisor to oversee our small team of D.A.s.  Michelle cited Casandra’s professionalism, compassion, intelligence, and drive as reasons for naming Casandra as July’s MVP.  We are incredibly grateful for her talents and dedication.

Question and Answer with Casandra

Do you have pets?  If so, tell us about him/her/them.

“Yes I have a 12 year old Shiba Inu named Honey.  She is the sweetest and cutest thing in the world and by far the favorite shiba at Family Pet.  She never barks and loves to sleep all day, however she does love to chase birds and she prances like a deer when chasing after toys.    She is an excellent cuddler and has been by my side since she was a tiny puppy.  Honey has truly been there for me through thick and thin and I could not imagine my world without her.”

What is your favorite thing about working at Family Pet?

“The people and patients.  I have some of the best coworkers in the world.  Everyone at Family Pet is compassionate, cares about animals and are some of the best in the business.  It is also very hard to have a bad day at Family Pet with our cute clients ready to turn any frown upside down.”

What is the moment at FPAH of which you are the most proud?

“I think I am most proud to lead our Doctor’s Assistant department.  Being given the responsibility to nurture and grow an entirely new department is quite an undertaking and I appreciate the fact that Family Pet acknowledges my skills and trusts in my judgement to get the job done.”

What do you like to do in your free time?

“I love musicals and live performances and try to make it to the theater at least once a month.  I saw Hamilton when it opened on Broadway and got to meet the entire cast and even have a $10 bill signed by Lin Manuel Miranda (he drew a goatee on Hamilton’s face!).  I also love to play volleyball and have an extensive whisky collection.”

If Family Pet Animal Hospital had a theme song, what would it be?

“’Simply the Best’ – Tina Turner”

What’s the strangest job you’ve had?

“I used to be a mall cop.”

What is the best advice you’ve ever received?

“I am currently training for the Chicago Marathon and I run with CARA (Chicago Area Runners Association) on Sunday mornings.  After watching an inspirational Samsung commercial featuring an ostrich, our group leader told us, ‘Do what you can’t.’  I have never once considered myself a runner.  In fact, I hate to run but crossing the finish line for a marathon has always been a bucket list item so when the opportunity to raise money for PAWS and participate in the 2017 Chicago Marathon came up, I decided that I too can ‘do what I can’t.’”

“If you would like to help me raise money for PAWS donations can be made by clicking on the link below and putting Casandra Santos in the Donate to Fundraiser box: httpss://

Name three things on your bucket list.

  1. Run a marathon (should be crossed off in October)
  2. See the Northern Lights (let’s hope my upcoming trip to Iceland in November will cross this one off the list).
  3. See or swim with wild dolphins.

Do you have any strange phobias?

“I am scared to walk barefoot on tile.  When I was a child growing up in the Philippines, I cut my foot on a tile bottom of a pool.  Since then, I cannot have my bare feet on tile.”

What is your favorite junk food?

“Hot Cheetos or really any type of chips.”


Congratulations, Casandra!

Casandra will pick next month’s MVP, so stay tuned…


Michelle Fernandez (June 2017)

Sandy Gerstung (May 2017)

Lilly Lam (April 2017)

Annika Hoffman, D.V.M. (March 2017)

Frank Fiacchino (February 2017)

Tony Tramultola (January 2017)

Emily Olvera (December 2016)

Janet Laz (November 2016)

Kate Van Eck (October 2016)

Jim Dinan (September 2016)

Katie Doan (August 2016)


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