Statement from Family Pet Animal Hospital Regarding COVID-19

3/16/20

UPDATE: Additional information on whether pets can contract or transmit the virus can be found here.

Below is the statement issued to all clients on 3/16/20:

Dear Family Pet family,

As you are well aware, these are unprecedented times. During this period of uncertainty, please know that the doctors and staff at Family Pet Animal Hospital will continue to be here for you and your four-legged family members.

While we have already implemented multiple internal policies, such as hourly disinfecting of the hospital, we must now ask for your help and understanding as we implement additional measures to act responsibly during this time. In order to follow the CDC’s guidelines for social distancing necessary to protect you, the general public, and our staff members, we ask for your cooperation with the following:

  • Consider deferring any non-essential appointments and procedures (i.e. annual healthy exams, elective procedures including dental procedures, spays and neuters, etc.) for two weeks.
  • If you already have a non-essential appointment scheduled, we ask that you call or email us to reschedule. If you are unable to reschedule, we will do our best to accommodate you.
  • If you are feeling ill, please do not come to the hospital unless your pet is experiencing an emergency. Call us in advance and inform us of your circumstances so we can take additional precautions for managing your visit. If at all possible, have someone else bring your pet to our practice.
  • Consider a drop off appointment to limit the amount of people in our hospital at any given time. This may include waiting in your car and talking to one of our doctors over the phone during the exam.
  • If you need to pick up food or medication for your pet, please request these in advance by phone, email, or our mobile app. We are implementing a “drive-through/curbside” experience – we will bring food and medications to your car and payment can be made over the phone.

Once again, we are implementing these measures to fulfill our social responsibility to keep you and our staff members safe, slow the spread of the new Coronavirus, and to help conserve personal protective equipment, such as masks and gloves, during this pandemic. While our staffing will be reduced during this time, as always, we are committed to meeting the needs of your furry family members. Thank you for your understanding, support, and patience as we all navigate through these challenging times.

Stay safe,

The doctors and staff at Family Pet Animal Hospital