Important Updates on Food/Medication Orders & Wellness Care At This Time

4/2/20

To our Family Pet family:

The doctors and staff at Family Pet Animal Hospital continue to be here for you and your furry family members during this challenging time. We wanted to provide you with a few important updates and reminders.

Additional Lead Time Needed for Food & Medication Refills

While we are still able to fulfill the vast majority of food and medication refill requests within one business day, we ask that you provide one week of lead time for orders.  At this time, we are unable to carry our typical level of inventory.  Additionally, a small handful of our prescription diets are on back order through April 7th. If your pet’s prescription diet is currently unavailable, we will discuss other equivalent options with you. 

Please know that there are NO manufacturer shortages or distributor issues with your pets’ medications, we simply must tightly manage our in-hospital inventory at this time.  To ensure all our patients have what they need, we are only filling order quantities up to what is typical and medically appropriate for your pet.

You may request refills via our mobile app, email, or phone (773) 935-2311 (option 2). Payment will be taken when the order is placed.  If you choose to pick up your order from our hospital, call us when you arrive and we will bring the items to your car.

If you would like to have the food or medication delivered to you, please contact We’re There Pet Care (WTPC), our pet-sitting service partner, at (773) 935-9983. Please note that coordination, fee inquiries, requests for availability, and payments for delivery must be handled directly through WTPC.

* Controlled substances cannot be delivered and must be picked up curbside at Family Pet. *

We Are Now Available for Routine/Wellness Care

During the last few weeks, we have deeply appreciated your patience and flexibility in deferring wellness and routine care.  While we must continue to prioritize urgent and sick cases, we do have some availability for wellness/routine care as well.  We recognize that this is a challenging time for everyone and understand the comfort and peace of mind that comes with making sure your pet is up to date on his/her routine care.

Important Note Regarding Rabies Vaccinations

Please note that a current rabies vaccination for cats, dogs, and ferrets is required by law in Cook County.  If you choose to continue to defer your pet’s overdue rabies vaccination, please be aware that if your pet bites another pet or person, the law mandates that your pet must be examined within 24 hours of the incident and is subject to a 10-day, in-hospital quarantine under the supervision of a veterinarian.

For the safety and health of our clients, our staff, and the general public, we continue to offer curbside or drop-off appointments only.  Please contact us if you would like to schedule an appointment.

Doctor Availability & Communication

Due to our modified/reduced doctor and staff scheduling, please be aware that your pet’s regular veterinarian may not be available for appointments.  Additionally, communication turnaround time with your pet’s veterinarian may be longer than normal for non-urgent matters. 

Due to the logistics of curbside appointments, our reduced staffing, and our frequent hospital disinfecting protocols, we may not be able to answer the phone right away.  If you call and we do not answer, please try us again after a few moments.  We are here for you, but may be occupied at the time of your initial call.  We appreciate your patience with us.

Telemedicine

As we communicated to you previously, we are offering telemedicine consultations with our veterinarians.  To be eligible for a telemedicine consultation, patients must have been examined by one of our doctors within the last year.  Click the link for guidelines on when telemedicine may be right for your pet’s situation:  https://familypetanimalhospital.com/chicago-vets/covid-19-family-pet-telemedicine-consultations/

As always, we remain deeply committed to the health and well-being of your pets.  We appreciate your continued support, understanding, and patience as we navigate these difficult times.

Stay safe and healthy,

The doctors and staff at Family Pet Animal Hospital