IMPORTANT UPDATE: COVID-19 AND FAMILY PET

3/18/20

To our Family Pet family:

Based on the rapidly-evolving recommendations of the Centers for Disease Control and Prevention (CDC) and the Illinois Public Health Department (ILPHD), Family Pet Animal Hospital continues to be here for the needs of your pets but is instituting the following changes that are effective immediately.

Call us when you arrive to the hospital in all situations. (773) 935-2311

APPOINTMENTS:

Call us when you arrive and we will check you in over the phone.  One of our staff members will retrieve your pet from you at your vehicle.  All clients who have a vehicle must stay in their cars for the entire duration of the visit.  Your pet’s veterinarian will communicate with you via phone following the exam.

If you do not have a vehicle, call us when you arrive.  One of our staff members will lead you directly into an exam room and you will stay in the exam room for the duration of the visit.  Please understand that we are following social distancing guidelines of the CDC and ILPHD and will minimize our face time with you.

We continue to ask you to defer non-essential appointments and encourage drop-off appointments.

SURGERY/DENTAL PROCEDURES – DROP OFFS & PICK UPS: 

Drop-off

As with appointments, please call us when you arrive and we will check you in over the phone.  We will retrieve your pet and have you complete the required consent forms at your vehicle/outside the hospital.  Your pet’s veterinarian will contact you following your pet’s procedure.

Pick-up

You will be emailed post-procedure care instructions.  At this time we are suspending our typical practice of having a technician go over these instructions with you in the hospital at pick-up.  Please read through the care instructions and call or email us with any questions.

When you arrive to pick up your pet, stay in your vehicle/outside the hospital and call us.  We will bring your pet to you.

MEDICATION/FOOD ORDERING & PICK UP:

We continue to ask that you request medication or food refills in advance via phone, email, or our mobile app.  Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to you.

We will keep you updated on any additional changes as necessary.  Please call or email us if you have questions.  We deeply appreciate your patience, understanding, and cooperation as we navigate this ever-changing situation. 

Stay safe and healthy,

The doctors and staff at Family Pet Animal Hospital