Frank Fiacchino, one of Family Pet’s Client Care Coordinators, was awarded the FPAH Most Valuable Player (MVP) of the month for February 2017 by last month’s winner, Tony Tramutola. Frank joined our team in August of 2015 after serving as an Assistant Clinic Manager at the PAWS Chicago Lurie Spay/Neuter Clinic. In a past life, Frank performed professionally in musical theater. He subsequently spent many years honing his customer service skills in the hospitality industry. His love of animals brought him to the veterinary world and we are so grateful to have his talents, patience, and humor here at Family Pet.
QUESTION AND ANSWER WITH FRANK
Do you have pets? If so, tell us about him/her/them.
I have two: 1) Scruffy: a grey and white 14 year young male Shih Tzu. I adopted him from my cousin when he was two. [My cousin] was about to have her second child and said having a preschooler, a new born baby, a husband and a puppy was too much. THANK GOD, for my sake, she chose to part with the puppy. 2) Riley: a gold 7 year young female Yorkshire Terrier. On Halloween weekend of 2014 I was working for PAWS when Riley was brought in from Tennessee. She was brought in on a Friday to be seen by the doctor on Monday before being put up for adoption. I played with her all day and decided to bring her home for the weekend so she wouldn’t have to stay in a cage by herself. Well it’s been a really LONG weekend!
What is your favorite thing about working at Family Pet?
For 15 + years I worked in the hospitality industry so customer service is something I enjoy as well as its kind of innate at this point. Also, Ever since I can remember I have loved animals. Being a Client Care Coordinator I get to combine those two loves for a perfect blend.
What is the moment at FPAH of which you are the most proud?
I never had the pleasure of knowing Marla Minuskin, one of the original co-founders. But after I started working at Family Pet, it did not take long to know her spirit is still very much alive here. I have heard many wonderful stories of her from coworkers and clients alike. So when Jane Lohmar , one of the managing partners told me Marla would have really liked me it made me VERY proud.
What do you like to do in your free time?
Spend time with my four legged children, binge watch Netflix and run outside in nice weather!
If you could communicate with our patients, what would you most want them to know?
Not to be scared. I would let them know that they were in good hands with good people that will do EVERYTHING in their power to make them feel better!
What’s the strangest job you’ve had?
I once hosted a live NICKELODEON game show where the prize was getting slimed.
If you could have any superpower, what would it be and why?
Flying, I hate driving!
How would you spend one million dollars?
First off I would hire an accountant, because I am awful with money. Then I would have him/her set it up so my Mom, siblings their families and I could live a comfortable life without worrying about money! Oh and I would adopt a TON of dogs!
What is the best advice you’ve ever received?
Everybody’s perception is different and a person’s perception is their reality.
What is your personal motto or mantra?
Treat others the way you want to be treated.
Tell us something about yourself people would be surprised to know.
I once had a role in a NBC Monday night movie.
Congratulations, Frank! Frank will pick next month’s FPAH MVP, so stay tuned…
Emily Olvera (December 2016)
Janet Laz (November 2016)
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