Lilly Lam, one of our Client Care Managers, was named as Family Pet Animal Hospital’s Most Valuable Player (MVP) of the month for April 2017 by last month’s winner, Dr. Annika Hoffman. Dr. Annika cited Lilly’s dedication, efficiency, friendliness, positive attitude, and compassion along with her excellent communication skills as the reasons she awarded Lilly with the MVP honors. Lilly has blessed Family Pet with her keen eye for detail and high expectations for herself and her team in delivering quality care at our hospital for over six years. We are incredibly grateful for her talents, enthusiasm, and love of caring for our patients and clients.
Question and Answer with Lilly
Do you have pets? If so, tell us about him/her/them.
I have 3 Havanese, all named after Disney characters. Miko (from Pocahontas) is my first born and although I love him to bits and pieces, he is a lemon. Milo (from Atlantis) and Mooshu (from Mulan) are Havanese rescues that I adopted from a group that I actively volunteer for – HALO (Havanese Angel League Organization).
What is your favorite thing about working at Family Pet?
The patients, of course!! Our team is pretty darn awesome as well. =)
What is the moment at FPAH of which you are the most proud?
Every day is a new adventure with many proud moments. I would say that the most memorable would be going through the interview process with Jim and Colleen. During my interview, I was so nervous that I started stuttering and nervous giggling. Coming from a finance and business management background, with no other animal health experience other than volunteer work and caring for my own pets, I didn’t think I would get the job. I am thankful/grateful every day, that Jim and Colleen took a chance on me to allow me to become the animal health professional that I am today.
What do you like to do in your free time?
I have WAY too many hobbies. First and foremost, my fur-children take up most of my free time. Cross-stitching has been a hobby of mine since I was a little girl. I try to maintain an active lifestyle and hit the gym as much as I can. I’ve also recently taken on rock climbing, snowboarding and self-defense tactical training.
If you could communicate with our patients, what would you most want them to know?
I love you guys and just want to help make you happy and healthy!!
If you could have any superpower, what would it be and why?
Mind control. No explanation needed… =)
How would you spend one million dollars?
I feel that our society focuses too much on materialistic luxuries. I would be happy leading a simple lifestyle. As long as there is a roof over my fur-children, warm clothes, and enough food to get us through, I’d be happy. So if I had an extra million dollars, I would opt to donate everything to organizations in which proceeds go directly towards helping those in need.
Describe yourself in three words.
Stubborn, intense, crazy
What’s your favorite activity to do with your pet(s)?
Lounge on the couch. ^_^
What song or movie are you ashamed to admit you absolutely love?
I have no shame in saying this and I’ll gladly scream it to the world: I love any song with Celine Dion in it!!
Congratulations, Lilly! She will pick next month’s MVP, so stay tuned…
Emily Olvera (December 2016)
Janet Laz (November 2016)