Most Valuable Player of the Month for February 2017 – Frank Fiacchino

2/6/17

FRANK AND KIDS
Frank, pictured with his “kids,” Scruffy and Riley.

Frank Fiacchino, one of Family Pet’s Client Care Coordinators, was awarded the FPAH Most Valuable Player (MVP) of the month for February 2017 by last month’s winner, Tony Tramutola.  Frank joined our team in August of 2015 after serving as an Assistant Clinic Manager at the PAWS Chicago Lurie Spay/Neuter Clinic.  In a past life, Frank performed professionally in musical theater.  He subsequently spent many years honing his customer service skills in the hospitality industry.  His love of animals brought him to the veterinary world and we are so grateful to have his talents, patience, and humor here at Family Pet.

 

QUESTION AND ANSWER WITH FRANK

Do you have pets?  If so, tell us about him/her/them.

I have two: 1) Scruffy:  a grey and white 14 year young male Shih Tzu.  I adopted him from my cousin when he was two. [My cousin] was about to have her second child and said having a preschooler, a new born baby, a husband and a puppy was too much. THANK GOD, for my sake, she chose to part with the puppy. 2) Riley:  a gold 7 year young female Yorkshire Terrier.  On Halloween weekend of 2014 I was working for PAWS when Riley was brought in from Tennessee. She was brought in on a Friday to be seen by the doctor on Monday before being put up for adoption. I played with her all day and decided to bring her home for the weekend so she wouldn’t have to stay in a cage by herself. Well it’s been a really LONG weekend!

What is your favorite thing about working at Family Pet?

For 15 + years I worked in the hospitality industry so customer service is something I enjoy as well as its kind of innate at this point. Also, Ever since I can remember I have loved animals. Being a Client Care Coordinator I get to combine those two loves for a perfect blend.

What is the moment at FPAH of which you are the most proud?

I never had the pleasure of knowing Marla Minuskin, one of the original co-founders.  But after I started working at Family Pet, it did not take long to know her spirit is still very much alive here. I have heard many wonderful stories of her from coworkers and clients alike. So when Jane Lohmar , one of the managing partners told me Marla would have really liked me it made me VERY proud.

What do you like to do in your free time?

Spend time with my four legged children, binge watch Netflix and run outside in nice weather!

If you could communicate with our patients, what would you most want them to know?

Not to be scared. I would let them know that they were in good hands with good people that will do EVERYTHING in their power to make them feel better!

What’s the strangest job you’ve had?

I once hosted a live NICKELODEON game show where the prize was getting slimed.

If you could have any superpower, what would it be and why?

Flying, I hate driving!

How would you spend one million dollars?

First off I would hire an accountant, because I am awful with money. Then I would have him/her set it up so my Mom, siblings their families and I could live a comfortable life without worrying about money! Oh and I would adopt a TON of dogs!

What is the best advice you’ve ever received?

Everybody’s perception is different and a person’s perception is their reality.

What is your personal motto or mantra?

Treat others the way you want to be treated.

Tell us something about yourself people would be surprised to know.

I once had a role in a NBC Monday night movie.

Congratulations, Frank!  Frank will pick next month’s FPAH MVP, so stay tuned…

 

Previous MVPs:

Tony Tramultola (January 2017)

Emily Olvera (December 2016)

Janet Laz (November 2016)

Kate Van Eck (October 2016)

Jim Dinan (September 2016)

Katie Doan (August 2016)

 

More about us:

Family Pet Animal Hospital’s mission, vision, and core values

Our Doctors

Our Staff

 

Meet Alexander – A Young (9!), Impressive Animal Advocate

12.28.16

alexanderWe’d like to introduce you to Alexander.  At age nine, he’s one of Dr. Jane’s youngest clients and one of the most passionate, blossoming animal advocates we’ve had the pleasure of knowing.  As part of his commitment to animals, he decided to become a vegetarian earlier this year because “he loves animals too much.”  Not only is he a pet owner/lover and a vegetarian, he’s nurtured quite an affinity for a South Haven, Michigan animal shelter – the Al-Van Humane Society – and actively volunteers there when time allows.

At Al-Van Humane Society, Alexander’s focus is on socializing cats and assisting with cat adoptions.  He takes the time to get to know the personalities of the cats at the shelter in order to make effective recommendations to prospective adopters.  He has personally facilitated 86 cat adoptions so far! 

According to Al-Van’s C.A.R.E.S. Campaign information on their website , “In 2012 the Al-Van Board of Directors refined its mission, adopting no-kill best practices to ensure all adoptable animals would be cared for by Al-Van until a forever home was found, no matter how long that took. As a result, Al-Van reached out to our community to become active partners in saving the lives of companion animals. And boy did our community step up! Al-Van has increased its number of foster families, number of active volunteers and number of Meet & Greets held outside the shelter. Best of all- we’ve increased our ‘save rate’ from 18% in 2011 to an all-time high save rate of 90% in 2014.”

Due to the shelter’s increased need for space, Al-Van has purchased an additional building to house the large number of animals in the community that are in need of saving.  The shelter launched the Al-Van C.A.R.E.S (Community And Resources Enhance Shelter) campaign to raise much needed funds to bring their vision for this new facility to life.  A member of the Board of Directors took notice of Alexander’s passion, efforts, and abilities and asked him to participate in one of the planned C.A.R.E.S. campaign videos.  While he was initially nervous about the public speaking aspect of the project, he quickly decided that he “had to do whatever he could to help the animals.”  Check out the video and we’re sure you’ll agree with the doctors and staff here at Family Pet Animal Hospital – Alexander is a wonderful public speaker and we admire his commitment to these animals.

 

The Al-Van C.A.R.E.S. Capital Campaign has set a goal of raising $500,000 to complete the renovations for the new facility.  Over $100,000 has been raised so far but there is much more work to be completed (see here for more details).  If you are interested in donating to the shelter to support their efforts caring for animals in need, or specifically to the C.A.R.E.S. Capital Campaign, check out their donation page here.

All of us here at Family Pet Animal Hospital are so impressed with Alexander’s commitment to animals.  It’s a pleasure to watch him use his talents and passion for a cause we hold dear.  Way to go, Alexander!  Keep up the amazing work!