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773.935.2311 Hospital Hours 1401 W. Webster Ave. Chicago, IL 60614 Hospital Hours
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Veterinary FAQs

Frequently asked questions at Family Pet Animal Hospital Services

Frequently Asked Questions

How do I make an appointment?
What forms of payment do you accept?
What do I do if my pet is having an emergency?
When is the best time to spay or neuter my pet?
Why are vaccinations so important?
What is kennel cough?
When does my pet need blood work?
How do I get my pet’s prescription medications?
How many months should my pet be on heartworm prevention medication?
Why does my dog need a blood test before purchasing heartworm prevention?
Doesn’t the fecal sample test for heartworms?
Why does my pet need a dental cleaning and how often should this be done?
Do I need to brush my pet’s teeth at home?


How do I make an appointment?

To make an appointment with one of our veterinarians, please call us at 773-935-2311 to set up a time that is convenient with your schedule. If you need to change or cancel your appointment, we request that you contact at least a day in advance.

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What forms of payment do you accept?

We accept cash, Visa, MasterCard, Discover, and Care Credit. Please note we do accept checks, but only for established clients.

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What do I do if my pet is having an emergency?

If your pet is having an emergency during our hospital hours, please call us at 773-935-2311 so that we may offer you potentially life-saving instructions and advise you on the best course of action for your pet’s emergency situation. If your pet has an emergency after hours, please contact our emergency hospital affiliate:

MedVet Chicago
3123 N. Clybourn Avenue
Chicago, IL (near the corner of Belmont Avenue & Western Avenue)
773-281-7110

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When is the best time to spay or neuter my pet?

Our doctors generally recommend that a pet be spayed or neutered around six months of age. Your pet’s veterinarian will take into consideration the pet’s age, size, breed, and sex in deciding the best time for the spay or neuter procedure.

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Why are vaccinations so important?

Regular vaccines are a vital part of keeping your pet healthy, and will keep your pet safe from infectious diseases. During your pet’s wellness exam, our veterinarians will create a vaccine schedule tailored to your pet that will prevent illness and disease.

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What is kennel cough?

Kennel cough is easily transmitted from dog to dog and spread through the air. It is caused by viruses and/or bacteria that affect the respiratory system of dogs. The best way to prevent kennel cough is by frequent vaccination. There are also several types of vaccinations available to treat kennel cough.

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When does my pet need blood work?

We recommend annual blood work to detect infections and diseases, and to help us prevent the onset of potential medical conditions. In many situations, early detection is essential for more effective treatment. Blood work will also be necessary during times of illness or prior to any anesthetic procedure. The type of blood work will be determined specifically for each pet depending on his or her individual needs.

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How do I get my pet’s prescription medications?

Our in-house pharmacy has a large selection of prescription medications and therapeutic diets for your dog or cat. Our staff members will help you select the best medication, choose the proper dosage, and provide information on side effects or interactions. Contact us immediately if your pet experiences an adverse reaction, or if you have any questions or concerns regarding a prescription medication.

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How many months should my pet be on heartworm prevention medication?

Heartworm disease is a serious disease transmitted by infected mosquitoes and can be fatal if left untreated. Our veterinarians recommend that all dogs be given year round heartworm prevention, regardless of their lifestyle. This recommendation is based not necessarily on a year-round need for heartworm prevention, but because modern heartworm preventive medications provide additional benefits to control intestinal parasites as well.

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Why does my dog need a blood test before purchasing heartworm prevention?

Dogs can become extremely sick if placed on heartworm prevention while they have a severe heartworm disease. Even if they have been on heartworm prevention year round there is always the possibility that the product may have failed for various reasons (your pet spit out the pill, did not absorb the pill appropriately, topical medicine was not applied properly, forgot to administer medication on time, etc.) and the earlier we can treat your pet for heartworm disease, the better the prognosis.

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Doesn’t the fecal sample test for heartworms?

No. Heartworm disease is a blood-borne disease that is transmitted through mosquitoes. A routine blood test will confirm whether or not your dog has heartworm disease.

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Why does my pet need a dental cleaning and how often should this be done?

Professional dental exams, tooth scaling, and polishing are necessary to maintain healthy teeth and gums for your pet. Oral diseases can have a negative impact on your pet’s overall health; this is why it’s important that your pet receives a professional dental exam by our veterinarians on a regular basis. The frequency will be determined by your pet’s veterinarian.

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Do I need to brush my pet’s teeth at home?

Regular at-home dental care is recommended to help maintain your pet’s oral and overall health. Home dental care for your pet should start early, even before their adult teeth come in. Pet owners should brush their pet’s teeth frequently as tooth brushing is the best method of preventing plaque, calculus, and bacterial build-up. There are also additional options for at-home dental care such as dental formulated foods, water additives, and dental treats.

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